FAQs

Frequently Asked Questions 

 

  • How much is delivery? 

Our delivery fee is a flat rate of $6.88, unless your order is over $150 then shipping is Free. 

 

  • How long will it take for my order to be dispatched?
All orders are processed within 6-8 business days. We try our best to have orders delivered within 8-16 business days. Once the order is shipped, you will receive a confirmation email with tracking info. 
  • My order should be here by now, where is it?
Before contacting us please refer to confirmation email for any mistakes in the delivery address.
Tip: Package theft is on the rise - please be sure to be home when your package is delivered.  
If your shipping address was correct and your package is not at the post office or your neighbors, please contact us at order@merciistreasure.com with your order information.
  • How do I tack order? 
Every order that is shipped, a confirmation email with tracking info will be sent to the email address provided.
For more information on Shipping, please refer to our Shipping Policy. 
  • I received the wrong item /damaged product. What do I do? 
We are very sorry. If you got the wrong product or it came damaged, we would love to resolve this for you, please contact us at order@merciistreasure.com within 7 days of receiving your product with photos, your order number and any other details you may have about your order. We will get back to you as soon as possible. 
  • Can I return an item?
 Yes, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Unfortunately, we cannot accept returns on sale items, custom made orders or gift cards.


To start a return, you can contact us at order@merciistreasure.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at order@merciistreasure.com. or you may refer to our refund policy. 

 

  • How can I contact you? 

Ask us anything.  

Please message in or email info@merciistreasure.com.  

 

  • Am I able to edit or change my order? 
Yes you able to edit or change your order as all orders are processed within 2-4 business days, before that timeframe please message in or email service@merciistreasure.com, and we would love to assist you.
Once your package has shipped, we are not able make any further changes. 
 
If you have any questions or concerns, please contact us at info@merciistreasure.com, or please message in. Thank you for your support!